Pearl Dental Clinic on Foursquare Pearl Dental Clinic Facebook Page Pearl Dental Clinic Twitter Page Pearl Dental Clinic Google+ Page
Special Offers!
5 Vale Parade, Kingston Vale, London SW15 3PS
Open 7 days a week from 8am to 11pm
0208 547 9997
Free Cosmetic Consultation Up to 3 Year 0% Finance
E-Mail Us
Please fill in all fields
Your message has been sent successfully!
Online Booking
Next Page :
»

TERMS AND CONDITIONS:

We are always pleased to assist our clients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of staff will be happy to help you.

Please be aware that any information provided through any part of our website (examples: forum, blog, news, main site, live chat, phone, email, …) is for fun & entertainment purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice we strongly recommend that you see a dentist for consultation.

Pearl Dental Clinic does not have a contract with a NHS Primary Care Trust and all treatments are provided on a private basis only.

Treatment planning:

Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for net 30 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.

Consent forms:

Certain treatments require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out.

Fees:

Pearl Dental Clinic does not operate a credit account system and we require fees to be settled at the appointment where treatment is provided.
Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments like Dental Implants and Invisalign® are taken in staged payments at each visit. We will discuss and plan a schedule of payment for you.

In cases where treatment is paid for on finance through a Finance company, please be aware that the finance agreement must be accepted and signed prior to the start of that treatment. Please note that finance is only available on treatments over £400, not including Teeth Whitening or Emergency Dental Treatment, and that a minimum deposit may also be required.

If you have financed any of the costs of your treatment through the finance company, and wish to cancel your treatment after signing the agreement forms, please be aware that a cancelation fee of up to 15% of the total finance amount will be charged.

Pearl Dental Clinic does not accept any payments by cheque.

Fees for treatment where intravenous sedation is included, must be settled prior to the appointment to avoid financial transactions, or signatures being required, whilst a client is still under the influence of the sedative.

Pearl Dental Clinic reserves the right to charge time based deposits for booking future appointments. Deposits are deductible off the cost of treatment.

Pearl Dental Clinic reserves the right to make a charge for any debt passed to a debt collection agency.

All the fees applied for any form of Dental treatment at the clinic are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are however, demonstrated as treatments prescribed on the treatment plan for your information.

Late cancelation or missed appointments:

Pearl Dental Clinic reserves the right to charge up to £100 per hour, in the event of a missed appointment or an appointment canceled with less than 24 hours notice. For appointments longer than 1 hour, we require at least 72 hours.

Late for appointments:

We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.

Guarantee:

At Pearl Dental Clinic our Lumineers, Ceramic Veneers, Ceramic crowns and Implant crowns are guaranteed for a period of twelve months following placement, provided that the following conditions are met:

  1. The patient has fully paid for the treatment and does not owe the practice any money for the treatment received. 
  2. The Veneers, Lumineers, Crowns & Implant crowns have not been damaged as a result of an accident, trauma or excessive grinding. 
  3. The patient has followed all post treatment maintenance recommendations made by our dentists.
  4. No treatment is guaranteed for more than 1 year.

Some treatments may have a guarantee of less than 1 year, and in this case you will be informed by your Dentist either verbally or in writing, or both.

Personal Details:

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Use of Images and X-rays:

Pearl Dental Clinic may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Pearl Dental Clinic website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Use of patient contact details:

At Pearl Dental Clinic the health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

Complaint’s policy:

At Pearl Dental Clinic we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.

Complaints can be made in writing by filling out a simple complaints form available from reception, or via email through our online website contact form, by the patient or by an authorized person on the patient’s behalf. Complaints should be made to the ‘Pearl Dental Clinic Managament’, and should be clear, so that they can be dealt with efficiently.

Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 2 weeks). For our full complaints procedure and policy, please ask a member of our reception team.If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist. Please note that in these cases, Pearl Dental Clinic accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.  

If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.

No tolerance/Abuse policy

At Pearl Dental Clinic we operate a zero tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behavior, persistent missing and late cancelation of appointments (after multiple warnings). In these situations, Pearl Dental Clinic reserves the right to refuse treatment and admission.

Data Protection Act:

We store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs etc remain the property of Pearl Dental Clinic. Copies of notes, radiographs and photographs can be made available on request, and Pearl Dental Clinic reserves the right to charge an administration fee for these.

Latest Patient Reviews

  • Pearl Dental Clinic

    Friendly staff, who remember you.

    05/04/2014
  • Pearl Dental Clinic

    I am a nervous dental patient but was made to feel reasonably relaxed.

    28/03/2014
  • Pearl Dental Clinic

    DR Ehsan is a very good dentist

    16/03/2014
  • Pearl Dental Clinic

    Good customer service

    14/03/2014
  • Pearl Dental Clinic

    My favourite part of Pearl Dental Clinic is my clinician, Dr Ehsan Esfahani. Dr Esfahani is very good at explaining my current status and my future treatment plan (Invisalign Full) he gives me great assurance and confidence that the outcome of my treatment will be as promised in my first consultation - Dr Esfahani is reluctant to make promises that he knows cannot be delivered. In addition to his excellent dentistry knowledge and professional manner Dr Esfahani is a genuinely nice person who is very welcoming, relaxing and a pleasure to have as my dentist. I should also thank Dr Esfahani's assistant and the gentleman on the front desk (Wednesday nights) who are both incredibly polite and helpful during every visit to the practice.

    13/03/2014
  • Pearl Dental Clinic

    Value for money

    13/03/2014
  • Pearl Dental Clinic

    Great treatment and service provided by the Doctors/Assistants, friendliness of the reception staff and convenient opening hours and flexibility.

    10/03/2014
  • Pearl Dental Clinic

    Patience and caring attitude

    10/03/2014
  • Pearl Dental Clinic

    Patience and friendliness

    10/03/2014
  • Pearl Dental Clinic

    Extended opening hours; dentist available on weekends which is great for working people like myself. Very friendly, helpful and approachable staff. Easy to book/alter appointments. Very professional service. Reasonable prices compared to other dental practises. Would highly recommend.

    09/03/2014
  • Pearl Dental Clinic

    dr mohsen is amazing n really nice mashaAllah

    02/03/2014
  • Pearl Dental Clinic

    Your expertise and good customer service

    27/02/2014
  • Pearl Dental Clinic

    Efficient friendly organised excellent opening hours and value for money

    19/02/2014
  • Pearl Dental Clinic

    Friendly staff

    16/02/2014
  • Pearl Dental Clinic

    The staff are very nice, its also clean. I used to have a fear or dental work but I'm slowly getting better as the staff here don't put pressure on you or make you feel bad about your fears, your always just encouraged to try your best. They alway apriciate that you are trying your best.

    09/02/2014
  • Pearl Dental Clinic

    Good deal with Invisalign. Very good opening hours. Finance.

    09/02/2014
  • Pearl Dental Clinic

    Very efficient

    03/02/2014
  • Pearl Dental Clinic

    I would like to thank my dentist Vahid Motahar for my fantastic treatment iv been receiving I have always been a nervous patient as I hate the dentist but really wanted braces for some time, when I had my first consultation with Mr Motahar I felt confident he was good so went ahead with treatment. I am now half way through and my teeth are looking great already. I would like to thank Mr Motahar and the team for making this process a much better experience for me.

    28/01/2014
  • Pearl Dental Clinic

    No waiting. Very punctual. Easy to get an appointment. Appointment reminders.

    27/01/2014
  • Pearl Dental Clinic

    Very clean practice and friendly staff. Would definitely return in future

    19/01/2014